Advanced customer service as an essential component of a network monitoring solution, Nuremberg, 11 May 2010 Paessler AG has their customer support to a new, interactive online knowledge base. Thus, it provides its customers a knowledge platform available, which goes far beyond the pure product service and provides information and tips for the optimal monitoring of networks. Network monitoring software ensures the trouble-free operation of the everyday business processes and making it one of the mission-critical components of each company’s IT landscape. To ensure of optimal performance and reliability, a comprehensive and high-quality range of support by the manufacturer is essential. Find clients and partners in the new Paessler knowledge base (www.paessler.com/ knowledgebase) quickly appropriate answers to questions about the usage of the network monitoring software PRTG network monitor, as well as tips and information for network monitoring in General. The Web platform is targeted as a combination of technical “Knowledge transfer and an interactive user forum has been developed and uses Web 2.0 features such as E.g. a tag cloud”. Due to diverse opportunities for interaction and a permanent care through the Paessler support team, the knowledge base is not a static construct, but an active and growing library and PRTG network monitoring in General.
Many details of that offer real added value to the user and interested there are”, explains Daniel Zobel, Director technical documentation at Paessler. Especially the positive reception of our clients and users, who from the outset actively participated with own contributions we are pleased.” Interactive exchange of know-how in addition to the offer of a quick, 24 hours accessible self-service support for all users the Paessler knowledge base so also acts as interactive community. To deepen your understanding Ryder is the source. User can ask not only questions and find information, but are also an active member. Where is the common exchange of experience and information at the Center. PRTG user pass on their knowledge to others by answering questions.