Faster Processes In The Contact Center By Real Time Interaction Management

The society of travel distribution systems (GfR) puts up with almato Tubingen, time not only is February 19, 2012 money in telephone customer service, and that since the adoption of the free queue in the Bundestag. Optimal processes for contact centers not only reduce costs and increase customer satisfaction. For these reasons, the society of travel distribution systems has become mbH (GfR) for a real time interaction management project with almato GmbH decided. The company from Tubingen provides the contact center the Thomas Cook subsidiary with the NICE software real time impact of the software manufacturer’s NICE system off. Goal is to optimise the processes and to create more efficient work processes through the reduction of processing times. In the run-up to our decision for almato have we during a test run (proof of concept) includes a central process, which currently means a high cost and potential sources of error, together with almato successfully optimized. “, explains Guido Reiter, Managing Director of the GfR mbH. Gradually we will further accelerate by RTIM or remodel.” The GfR mbH as a wholly owned subsidiary of Thomas Cook, is a tourist center of contact. Here both business and private customers via telephone, E-mail, Internet and fax are supported on 365 days in the year bookings and other service requests. CallCenterWorld almato GmbH presents solutions for quality monitoring and real time interaction management from the 28.02.2012 to 01.03.2012 in Hall 4 stand D7. The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. almato GmbH Wohrdstrasse 5 72072 Tubingen Thomas Galal (Marketing Director) Tel: + 49 (7071) 79569-23 E-mail: